Privacy Policy

Last updated: June 2026

1. Who We Are

TouringCork is a sole trader walking tour business based in Cork, Ireland, operated by Patrick Murphy. Our registered business name is TouringCork (CRO Business Name Registration: 786146). We operate guided walking tours in Cork city and associated experiences.

You can contact us at:

For the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018, TouringCork is the data controller in respect of the personal data we collect about you.

2. What Personal Data We Collect

2.1 When you make a booking

When you book a tour through our website or through a third-party platform (such as Viator, GetYourGuide, or TripAdvisor Experiences), we collect:

  • Your name
  • Your email address
  • The number of guests in your party
  • Optional information you choose to provide, such as areas of interest or accessibility requirements
  • Payment information — processed securely by Stripe or the relevant third-party platform. We do not store card details

2.2 When you contact us

If you send us an enquiry by email, we collect your name, email address, and the content of your message.

2.3 Website usage data

Our website (hosted on Squarespace) may collect standard technical data such as your IP address, browser type, and pages visited, through cookies and analytics tools. Please see Section 7 on cookies for further detail.

3. How We Use Your Personal Data

We use your personal data only for the following purposes:

  • To process and manage your booking, including sending confirmation and reminder emails
  • To contact you about your booking if we need to cancel or reschedule a tour
  • To send you a post-tour review request (one email, sent within 48 hours of your tour)
  • To respond to enquiries you send us
  • To comply with our legal and tax obligations as a sole trader registered with Revenue Ireland

We do not use your data for unsolicited marketing. We do not build mailing lists or send newsletters without your explicit opt-in.

4. Legal Basis for Processing

We rely on the following legal bases under GDPR Article 6:

  • Contract performance — processing your booking and delivering your tour
  • Legal obligation — maintaining financial records as required by Irish law
  • Legitimate interests — sending a single post-tour review request, which is reasonably expected and low-intrusion; and protecting the safety of our guests on tour
  • Consent — where you have explicitly opted in to any additional communication

5. Who We Share Your Data With

We share your data only where necessary:

  • Bókun — our booking management platform (data processed in accordance with their own privacy policy)
  • Stripe — our payment processor (PCI DSS compliant; they do not share your card details with us)
  • Viator, GetYourGuide, TripAdvisor Experiences, GuruWalk — if you book through one of these platforms, their own privacy policies apply to data you provide them directly
  • Google Workspace — we use Gmail and Google Drive for business communications and record-keeping

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

6. How Long We Keep Your Data

We retain your booking data for six years following the date of your tour, in line with our obligations under Irish tax law (Revenue requires retention of financial records for six years).

Enquiry emails that do not result in a booking are deleted within 12 months.

You may request earlier deletion of your personal data, subject to our legal retention obligations — see Section 8.

7. Cookies

Our website uses cookies to function correctly and to understand how visitors use the site. Squarespace, our website platform, sets cookies for essential site operation and, where analytics are enabled, for anonymous usage statistics.

We do not use advertising or tracking cookies. If you have a cookie consent banner on your device, you can manage your preferences there. You may also control cookies through your browser settings.

8. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to ask us to correct inaccurate or incomplete data
  • Right to erasure — to ask us to delete your data, subject to legal retention requirements
  • Right to restriction — to ask us to limit how we use your data in certain circumstances
  • Right to data portability — to receive your data in a structured, machine-readable format
  • Right to object — to object to processing based on our legitimate interests
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@touringcork.com. We will respond within one month.

If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Data Protection Commission of Ireland:

  • Website: www.dataprotection.ie
  • Phone: +353 57 868 4800
  • Post: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28

9. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our booking platform and payment processor use industry-standard encryption. Our business email is hosted on Google Workspace, which provides enterprise-grade security.

No method of transmission over the internet is entirely secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Data Protection Commission within 72 hours and notify you directly where required by law.

10. Third-Party Links

Our website may contain links to third-party websites, including our booking platforms and social media profiles. This privacy policy applies only to touringcork.ie. We are not responsible for the privacy practices of third-party sites and encourage you to read their policies.

11. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this document reflects when it was last revised. Where changes are material, we will take reasonable steps to notify you.

12. Contact Us

If you have any questions about this policy or about how we handle your personal data, please contact:

TouringCork

info@touringcork.com

www.touringcork.ie

Cork, Ireland