E-Book Shop Return & Refund Policy

Last updated: August 2026

This policy covers digital purchases from the TouringCork e-book shop at www.touringcork.ie: single illustrated e-books (€12.99 each) and the Cork Stories Collection bundle (€45). It stands apart from our Terms and Booking Conditions (touringcork.ie/terms-booking-conditions), which cover walking tour bookings, and our Privacy Policy.

Nothing in this policy limits your statutory rights under Irish and EU consumer law, including the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

TouringCork is a sole trader business operated by Patrick Murphy, Cork, Ireland (CRO Business Name Registration 786146). Contact: info@touringcork.com.

Digital downloads and your cancellation right

We deliver every e-book the moment you pay, as an instant download. EU law gives you 14 days to cancel most online purchases, but that right ends once a digital download starts. At checkout, you tick a consent box confirming you understand that delivery begins immediately and that ticking it ends your 14-day cancellation right. We show you this before you pay, so you decide with the full picture in front of you.

Because of this, we don’t offer refunds or exchanges once a download has started, except in the cases described below.

Corrupted or undeliverable files

If a file won’t download, arrives corrupted, or doesn’t match what we described on the product page, email info@touringcork.com with your order number within 14 days of purchase. We’ll re-send the file or, if that doesn’t fix it, refund you in full. This right applies regardless of the consent box you ticked at checkout: a working product is a statutory right, and no checkout tick box can sign it away.

Physical items, if we offer them

If we start selling any physical products, such as printed books or postcards, you can return them within 14 days of delivery, in their original condition. Contact info@touringcork.com to arrange it.

How to reach us

Email info@touringcork.com with your order number. We aim to respond within a few working days and resolve issues quickly.

If we can’t resolve a complaint

If you’re unhappy with how we’ve handled a shop complaint, contact the Competition and Consumer Protection Commission in Ireland at www.ccpc.ie. If you’re based in another EU country, contact the European Consumer Centre Ireland at www.eccireland.ie.

Governing law

This policy is governed by the laws of Ireland.

TouringCork — info@touringcork.com — www.touringcork.ie