Returns and cancellations

Last updated: 16 October 2026

This policy covers Homeplace maps. Books and other items from the TouringCork shop follow the shop return policy.

Standard maps: changed your mind? You have 14 days from the day your map arrives to cancel, for any reason. Use the Cancel an order page, email hello@homeplace.ie, or send the form at the end of this policy. Then post the map back unused, in its packaging, to 3 St Finbarr's Street, Cork, T12 N1NF, Ireland, within 14 days of telling us. You pay the return postage. Framed maps are large, so get a quote before you send one.

We refund what you paid, including standard delivery, within 14 days of getting the map back or of seeing proof that you posted it. The refund goes to the card you paid with. Delivery is free, so you get back the full price.

Cancelling before we print. Tell us before your order goes to print and we cancel it and refund you in full. You send nothing back. This covers every map, personalised or not. You can cancel free of charge until we send your map to print, usually within one working day of your order.

Personalised maps. We make these from your own words or choices, so we cannot resell them. Once a personalised map goes to print, the right to cancel does not apply.

Damaged, faulty or wrong? Email hello@homeplace.ie within 14 days of delivery with a photo of the map and the packaging. We replace it or refund you in full, whichever you prefer, and you send nothing back unless we ask. This covers standard and personalised maps.

The 14-day photo window covers damage in delivery. Your wider rights for faulty goods under the Consumer Rights Act 2022 stay in place.

Colours on paper can look a little different from your screen. That alone is not a fault.

Cancellation form. You do not have to use it, but you can:

To: Homeplace Maps, Patrick Murphy, 3 St Finbarr's Street, Cork, T12 N1NF, Ireland. hello@homeplace.ie I give notice that I cancel my contract of sale of the following goods: Order number: Ordered on / received on: Your name: Your address: Signature (only if sent on paper): Date: